Tips & Tricks

Although we’re in the business of helping organisations make the most of technology, we recognise that you may sometimes encounter issues which you’d like to deal with yourself, if only you could find useful documentation to guide you.

Documentation on almost everything exists on the internet, the problem is finding what you want; searching can be effective but what we hope to provide here is easy access to guidance to achieve useful tasks.

We are keen to expand this by adding information that is useful to our clients. Sometimes we write a howto, other times we provide links to good sources.

If you don’t find help on a particular issue that concerns you, by all means drop us an email and we’ll try to point you in the right direction.


How to install TeamViewer

The QuickSupport TeamViewer download page is here:

For Windows you should download the “Quick Support” version.

For Debian you’ll need to download the “Deb” 32-Bit / 64-Bit Multiarch “All-in-One TeamViewer Full Version” file and SAVE IT TO DISK.
NB: Don’t go for the 64-Bit without Multiarch version (it seems to have a few issues, as of August 2014).

Then you need to install it with gdebi:

sudo gdebi /Downloads/teamviewer_linux.deb

(where teamviewer_linux.deb is the name of the downloaded file).

Once installed, you can find and open it from the Applications Menu:

Applications Menu > Internet > Teamviewer







Why you get viruses

This interesting study by a Danish security firm ( found the main reasons people get viruses is because they don’t update their software.

The main vectors for getting infected are via old versions of Adobe Flash, Adobe PDF Reader, Java and Microsoft Internet Explorer. So if you use these, make sure you keep them up to date.

The conclusion of this study is that as much as 99.8 % of all virus/malware infections caused by commercial exploit kits are a direct result of the lack of updating five specific software packages.

Microsoft also recently published a similar study where they found about 90% of virus infections were through unpatched software.

As they say, prevention is better than a cure. As annoying as it is, it’s safer to keep your software up to date (and less annoying than getting a virus).